Our Practitioners & Staff At the Couple & Family Institute of Tri-Cities

Couple and Family Institute of Tri-Cities, WA (CFIT) offers affordable sliding scale fee counseling designed specifically to serve couples and families in our area. We are also a training and research institute for master's and doctoral degree-seeking interns and associate licensed therapists in training. All interns are under supervision and offer Emotionally Focused Therapy (EFT) for couples and families.

One of the greatest advantages of working with us at CFIT is that we can refer to each other, where one clinician may see you in couples treatment and another may see you for individual treatment. Because we are all trained and skilled in EFT, we make sure you get therapy congruent treatment. When individual and couple therapists are not aligned in their approaches, or collaborative in their care, they can work at odds against a relationship. At CFIT, we eliminate that concern by creating a support team that will work together for you and your relationships.

Cherie Broadway, office manager at CFIT
Cherie Broadway

Cherie Broadway Office Manager

Hi, Welcome to CFIT. I'm your office manager, Cherie' Broadway. I will take care of all your scheduling, billing, and questions regarding our services here.

I have worked as a billing manager as well as an office manager for over 25 years in the medical field.

I was very excited to be offered the office manager's position with CFIT because mental health has always been dear to my heart, and I love to help people.

I enjoy working at CFIT because of the positive atmosphere and attitude that exists with everyone!. I love the connection with each client as I get to greet and know them.  I also love and appreciate the camaraderie with the providers here.

If you have any questions, concerns or would like to schedule an appointment with one of us, feel free to call me at the number listed and I'll be happy to help!

Dr. Carol Ann Conrad, EdD, Licensed Psychologist
Dr. Carol Ann Conrad

Areas of Specialization

Dr. Conrad sees adults (21 and older) for individual therapy, couples therapy, and family therapy.

  • Anxiety

  • Depression

  • Betrayal Trauma

  • Developmental Trauma

  • Relational Distress

  • Post-Traumatic Stress Disorder (PTSD)

Dr. Carol Ann Conrad, Psychologist Founder & Clinical Director: Certified EFT Therapist & Supervisor

For over two decades, Dr. Conrad has been dedicated to helping her clients find greater security and connection by using the most advanced, evidenced-based, therapeutic model available: emotionally focused therapy for couples, individuals and families.. In addition to providing EFT therapy services, she has created the region's leading training and research institute for interns and associate licensed therapists using EFT. Each student intern is supervised closely by Dr. Conrad and trained extensively in using emotionally focused therapy for individuals, couples, and families.

Philosophy & Techniques

All my work is securely grounded and rooted in attachment by its originator, John Bowlby and the many more contemporary researchers that have contributed to the understanding and application of adult attachment and the new theory of love.

Standing on thousands of research studies completed in the last 75+ years, we know beyond doubt that attachment theory accurately and predictably describes adaptive and maladaptive human behavior. Attachment theory gives us an accurate understanding about relationships, what makes them work, what destroys them, and how to repair them.

We know the primary root cause of all emotional disorders that millions of people in every culture and every climb experience. We also know, because of the most cutting edge, empirically validated model (EFT) grounded in attachment theory, just how to treat it!

I am an attachment therapist in every sense of the word, and through the lens of attachment I see all human suffering as an artifact of either over or under regulation of emotions due to disconnection within and between self and others. We together will discover what blocks you from having the security that is your birthright. We will help you have emotionally corrective experiences to get your needs met, heal fresh and old wounds, and change your view of self and others that keep you from feeling secure within. My promise is that if you work with me, you will not walk alone in this process. I will be experientially accessible, responsive, and engaging as we form an alliance and a team to help you achieve your goals and find lasting love and joy in your life.

Personal Story

I understand just how important it is to find the right therapist with the right model of treatment, particularly with couple’s therapy. Sometimes couple’s therapy without a specifically well-trained couple’s therapy can actually cause more problems and even divorce, according to Bill Doherty, a leading expert on couple’s therapy (add a link to article). Years ago my own marriage was in serious trouble. After nearly 25 years and 12 different “traditional” couple’s therapists, we were ready to give up. Things were only getting worse, but my six children and family were so important to me I just couldn’t stop looking for the right therapist and treatment. We finally drove to Vancouver BC (seven hours one way) to find a certified EFT therapist. This therapist and therapy made a huge difference and helped us heal the wounds in our relationship so we could find each other again. Now 39 years later, we are connected, loving, and happily married, and our family of 8 has expanded to 31 and counting!”

After the incredible experience shifting from deep distress to resolution in my marriage, I found my calling and have dedicated my life to transforming relationships by bringing EFT to Tri-Cities.

After many years in private practice, I founded the Couple and Family Institute of Tri-Cities in 2014 in order to teach and supervise other therapists in this remarkable model and be part of spreading this acclaimed treatment to our little corner of the world. EFT is now considered the “gold standard” of couple’s therapy by the American Psychological Association because of it’s extensive empirical research and success rates. At CFIT our goal is to bring healing to the world one relationship at a time.

Crystal Heryford, Doctor of Clinical Psychology
Crystal Heryford

Areas of Specialization

Crystal currently sees individuals 18 years and older for: 

  • PTSD

  • Military Trauma

  • Sexual Trauma

  • Anxiety

  • Depression

Crystal Heryford Student Intern under supervision

Crystal Heryford is currently under supervision using EFT by Dr. Conrad. As a student, she is completing her Doctor of Psychology (Psy.D.) internship at Couple and Family Institute. While this is her first clinical experience she has held positions as an active duty military analyst and supervisor, a software liaison, a CIO, and has a M.A. in Military Intelligence Studies and an M.B.A.

Philosophy & Techniques

My purpose is to help you establish a secure attachment.  I will work collaboratively with you to help you deal with, process, understand, identify, and gain control of your experiences and emotions.  My focus is to help you heal, repair, improve, and become the best version of you as an individual, and to create safety and security within your relationship.

Personal Story

As I neared my separation from the military world and listened to many of my friends struggle with their traumas and their own separations, their stories resonated with me as an absolute need for more mental health advocates and counselors. So I used the rest of my G.I. Bill to go back to school for clinical psychology. I'm now nearing the completion of this doctoral degree and studying under Dr. Carol Ann Conrad to learn and apply Emotionally Focused Therapy. I believe in attachment theory because I have seen it in action in my own life. Because of my secure attachment with my husband, I have been able to maintain flexibility and thrive in military environments, as a mother, and throughout all of my studies.

Tacy L. Muzzy, MS, LMHC
Tacy L. Muzzy, MS, LMHC

Areas of Specialization

Tacy currently sees people ages 14 and up for individual therapy.

  • Anxiety

  • Depression

  • Life Stage Changes

  • Relational Distress

  • PTSD

  • Trauma

  • General "Malaise"

  • Personality Issues

  • Grief & Loss

Tacy L. Muzzy, MS, LMHC Licensed Mental Health Counselor

Tacy graduated in 2006 with a Master's degree in Applied Psychology with an emphasis in Mental Health Counseling from Southern Oregon University. She is currently licensed in the State of Washington as a Licensed Mental Health Counselor. She is in the process of obtaining a Certificate in the Foundations of Existential-Humanistic Practice through the Existential-Humanistic Institute and has taken a EFT externship. She is currently receiving training and supervision from Dr. Carol Conrad in the practice of Emotionally-Focused Individual Therapy. Tacy has attended countless hours of continuing education in a variety of subjects such as trauma, PTSD, addiction, childhood abuse, long-standing personality issues, anxiety, domestic violence, and depression.

Philosophy & Techniques

I love helping my clients live genuine lives in harmony with what they feel is best for themselves and their particular circumstances. I believe that by finding the areas in our lives that are stuck and removing the blocks that bind us, we can free ourselves to express our own truths and be more present in our lives. 

Personal Story

When I went back to school as a non-traditional student in my 30s, I initially wanted to be a teacher. However, when I took my first psych class as an undergrad elective, I fell in love with the subject and never went back to the idea of teaching! 

Throughout my education, internship, and time as a therapist, I have worked with a variety of folks from a range of circumstances. In all of those times sitting across from another person on their journey through life, I have realized we all struggle, have joys and happiness, sorrows, and heartache. It is what is meant by the human condition. Having another person along to witness these experiences who do not judge, accepts us for who we are, and cheers us along to a better place is one of the gifts that help us on our journey. Being that companion with my clients has been a humbling honor for me. 

I've had so many wonderful clients over the years, and all of them have left a little piece of themselves in my heart and soul. Once, when I was nearing the end of therapy with a client, I encouraged her to find time every day to make note of something that inspires her. After we concluded our therapy together, she sent me a lovely thank you note. She told me she would accept my invitation. She ended her note with these words: "By the way, you inspire me." This was many years ago, and I still cherish her kind words--she gave me something beautiful even when she thought I had given her something. We are all "in relationship" with others, and we all make an impact. Being human is something we share, and I am so thrilled to get to work with others on their paths of growth and allow their process to change me as well.


"I am truly grateful for Brenda and her ability to help me see myself, heal my wounded self and bring my authentic self to life. She listens and also teaches. She has helped me learn how to break free from unhealthy patterns to find new pathways that bring the truth to light."

healed Client

“For decades I have struggled with anxiety, anger and exhaustion. After receiving EFT counseling services from Amanda, I am now at a happy, healthy, and peaceful place in my life. Thank you Amanda for your support!”

A Happy Client

We LOVE Luis - so easy to talk with, such an insightful guy - we will be forever grateful that we are having a successful healing journey with him as our guide. We would highly recommend his services!


“Dr. Conrad is very professional and compassionate. We worked together as a team and she helped me heal in ways I never thought possible. As a result of therapy I am able to enjoy life to its fullest. I highly recommend Dr. Conrad.” 

A Satisfied Client

"We simply can’t recommend working with Dr. Carol enough! Our marriage had been struggling for a long time, and we went into counseling skeptical (but hopeful) that things could be different. After the Hold Me Tight workshop and hard work together with Carol, we are happier in our relationship, closer than we thought possible, and even better parents. We are eternally grateful to Dr. Carol and EFT; we know the tools we learned have saved our marriage!"

Hold Me Tight Couple